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Practical IT Service Management Foundations

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  Practical IT Service Management Foundations


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Practical IT Service Management Foundations
MP4 | Video: 1150x718 | 48 kbps | 44 KHz
| Duration: 3 Hours | 288 MB
Genre: eLearning | Language: English


Learn the best practise approach
that fuelled over fifty IT Service Management implementations around the world.

This course will teach you
the best practise approach that fuelled over fifty Service Management implementations around the world. Not only will it
give you the background and context you need, you'll also leave with the tools you need and a proven approach on how to
use them, to implement and improve your service management processes, sustainably!

Are you done with
overpriced Service Management courses?

Research shows that about 75-85% of all corporate projects fail: they
either completed over budget, much later than planned, or didn't complete at all. Hiring and firing temporary, external
and expensive expertise through a consulting firm doesn't bring the sustainable results we're after: once the consultant
leaves the knowledge often leaves as well, leaving you to gradually regress to square one.

readmore
This
course will teach you all the basics you need to know about managing service in your organization, and will teach you to
speak “ITILiano“. Knowing the best practise approach that fuelled over fifty Service Management
implementations around the world will not only give you the background and context you need: you'll leave with the tools
you need and a proven approach on how to use them to implement and improve your service management processes,
sustainably!

Using a case study we'll introduce all these best practice processes. With the principles from
this course you can start to establish a service baseline within any service organization. You'll also come equipped
with best practise implementation ideas that will provide you with practical guidance to take the service levels and
process understanding within your organization to the next level.
What are the requirements?

This course
has no no prerequisites. No materials or software are needed for you to benefit from this course.

What am I
going to get from this course?

Over 15 lectures and 2.5 hours of content!
Understand background and
context of Service Management processes.
Implement and improve service management processes, sustainably
Understand the Service Delivery processes.
Understand the Service Support process set and have a practical
understanding to implement or improve these processes within your organization.
Use a practical, usable approach to
service management directly in your organization.
Have a proven take on Service Management that actually works.

What is the target audience?

This is a Service Management Awareness Course (not a Certified ITIL
Foundation course). Our main goal is not to get you past the Foundation exam, but instead you'll learn a practical,
usable approach to service management that you can directly use in your organization.
The material is aimed at
Service Management beginners or as a refresher course for intermediates. This is not an expert level training
program.
The course is based on service management principles that I've implemented at over 50 client sites
worldwide. This is my proven take on Service Management that actually works.
This is a practical course with lots
of theory, that I've made affordable and fun instead of the typical Service Management classes which are often
expensive, long and sometimes even boring

 

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