Lynda - Managing a Customer Service Team with Jeff Toister


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Torrent Hash : 7ACF52DB5463638F25B84867AEBD57E7801D6559
Torrent Added : 1 Year+ in Other - Other
Torrent Size : 521.85 MB


Lynda - Managing a Customer Service Team with Jeff Toister
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Torrent File Content (39 files)


Lynda - Managing a Customer Service Team
     007 Understanding how 'icebergs' can sink your service.mp4 -
27.19 MB

     024 Exploring the escalating costs of service failure.mp4 -
25.12 MB

     005 Setting customer service goals.mp4 -
23.89 MB

     012 Understanding why serving customers is hard.mp4 -
23.69 MB

     013 Exploring how incentives can hurt service.mp4 -
23.58 MB

     026 Exploring the manager`s paradox.mp4 -
23.2 MB

     010 Responding to online complaints.mp4 -
22.15 MB

     023 Getting first-contact resolution.mp4 -
22.14 MB

     011 Improving service quality.mp4 -
21.95 MB

     020 Managing multiple service channels.mp4 -
21.9 MB

     014 Fixing broken service systems.mp4 -
21.79 MB

     008 Learning why customers don`t complain.mp4 -
21.38 MB

     003 Creating a customer service vision.mp4 -
20.58 MB

     009 Exploring the voice of customer feedback.mp4 -
20.08 MB

     021 Scheduling customer service employees.mp4 -
19.05 MB

     017 Putting customer value first.mp4 -
19.02 MB

     015 Empowering employees.mp4 -
18.83 MB

     018 Balancing speed and quality.mp4 -
17.99 MB

     022 Connecting service to the bottom line.mp4 -
17.65 MB

     025 Making a business case to invest in service.mp4 -
17.58 MB

     004 Developing service standards.mp4 -
17.24 MB

     019 Developing your service channels.mp4 -
16.01 MB

     016 Helping employees prioritize great service.mp4 -
14.33 MB

     006 Aligning the team around outstanding service.mp4 -
14 MB

     027 Getting your team obsessed with service.mp4 -
12.53 MB

     002 What to know before watching this course.mp4 -
11.15 MB

     001 Welcome.mp4 -
7.45 MB

    Exercise Files
          04_03_ Service Channels Worksheet.pdf -
60.51 KB

          00_02_ Learning Plan Worksheet.pdf -
53.06 KB

          01_03_ SMART Goals Worksheet.pdf -
32.42 KB

          06_02_ Customer Service Resource List.pdf -
31.68 KB

          01_04_ Alignment Check Worksheet.pdf -
31.04 KB

          02_02_ Complaint Obstacles Worksheet.pdf -
30.04 KB

          02_05_ Service Quality Improvement Worksheet.pdf -
29.78 KB

          05_03_ Service Failure Cost Worksheet.pdf -
29.27 KB

          01_01_ Customer Service Vision Worksheet.pdf -
29.22 KB

          05_01 Business Linkage Worksheet.pdf -
28.36 KB

          03_03_ Service Systems Worksheet.pdf -
27.61 KB

          04_02_ Numbers Game.pdf -
16.98 KB



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